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EDUCATION AND TRAINING>>>

Customer Service

  • Belding Skills Development Corp. - Provides seminars and workshops on the topic. List of services, newsletter and contacts.
  • BizHotline - Business training videos and CDs for customer service, corporate human resource, business management, sales, and team building.
  • Ceres Innovations Inc. - The CERES model places employees at the center of customer relations within the company
  • ContactPoint - Focus on customer service and sales training. Provides training, monitoring, and coaching solutions.
  • Corporate Dynamics, Inc. - Training and consulting solutions for customer service, sales, and management related issues.
  • Craig Harrison's Expressions of Excellence - Speaker, trainer and consultant Craig Harrison makes customer service fun and internalize customer service tenets.
  • Customer Care Training and Consulting - Offering online and classroom based customer care training and consulting services. List of products, profile and contacts.
  • Customer Focus, Inc. - On-site customer service training for service representatives.
  • Customer Service Review, Inc. - Develops front-line employees and the managers that support the front-line, specializing in quality assurance monitoring, assessment, and training.
  • Customer Service University - Provides customer service videos and training programs. Includes online ordering and contacts.
  • Customer Service Works - Provides training programs and consulting services. Public workshops, newsletter and contact details.
  • CustomNet Services - Training and consulting in customer service, and telephone skills. Based in Ottawa, Canada.
  • Davina D. Burke Training and Consulting, Inc. - An on-site consulting service that provides marketing and leasing strategies based on the apartment community's need and training sessions to motivate personel.
  • Dionco Inc. - A retail consulting firm specializing in retail selling skills and customer service skills.
  • Expressive Concepts - Offers CDs, books, and training seminars via computer, on-line, and teleseminar. Includes articles, tips, and a list of training topics.
  • Ford, Lisa - Speaks on customer service topics including managing, hiring and training. Audio, video and books available.

CONTINUED

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